60 Day Return Policy – LED Grow Light
At Dorm Grow, customer Service is our highest priority. Our goal is to provide an enjoyable shopping experience and high-quality products that will encourage you to continue to shop with us. If you need to return an LED grow light you purchased from Dorm Grow, please send an email to [email protected] to get a return authorization approved with return instructions.
If you would like to return an item that is in like-new condition with original packaging, you may return the product within 60 days of your purchase date for retail orders. Customers will be responsible for shipping fees. A limit of three lights per customer will be accepted for returns. Returned orders will be refunded the full item amount paid, less a 3% merchant fee which goes to the credit card processor. Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, a refund will be applied to your credit card or payment account. Email us prior to returning any item. To prevent abuse of the return policy, a return will not be approved for customers who have previously purchased and returned items from our store. Before you return an item, re-pack the item in the original box with original packaging material.
Send the returned item to the address provided and email us the tracking number. It is important to provide the tracking number of your return so that we can confirm the delivery of the item. If we are unable to confirm delivery of your item, this may result in the delay or denial of a refund. Only non-wholesale orders are eligible for returns. Wholesale orders are not eligible for return.
If you would like to cancel an order that has not shipped you must send an email request to [email protected] You will receive an email acknowledging your cancellation request. Please allow up to 72 hours for confirmation of cancellation. Canceled orders will be refunded less a 3% merchant fee which goes to the credit card processor. If an order has shipped it cannot be canceled. If you would like to return the shipped item you will need to follow the Return Policy.